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Our training events are rich, intensely practical and delivered by seasoned and experienced facilitators. We have a rich portfolio of training programmes in soft skills,general management, sales and marketing, credit and risk management,  Microsoft Excel; and Performance Management.

Please check details of available courses below and download nomination forms here.

Below are our programmes for the Year 2017.

Learning Outcome: 

• Face the challenges of sales process with higher determination and attitude.

Modules

• Essentials of the Sales Process
• Stages in the sales process
• Getting and Staying Enthusiastic
• Handling Rejections
• Handling Sales Objections
• Closing Sales

Expected Participants

Marketing/Business Development Officers and Sales Executives/Representatives who need to improve on handling rejections and objections, especially in manufacturing, marketing/distribution/wholesale organisations.

Duration: 2 day; Date: April 13-14 Fee: N58,000 per participant.

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Learning Outcomes

• Exceeding performance targets consistently;
• Building enduring relationships with the customers.

Modules

• Marketing vs. Selling: The Big Picture
• Essentials of the Sales Process
• Identifying and Qualifying Prospect’s Needs
• Making Result-Oriented Sales Presentation
• Handling Rejections, Objections and Closing Techniques
• Cross-Selling, Tele- marketing and Referrals
• Enhance Your Career through Your Sales Metrics [Targets]

Expected Participants: Marketing, Operations, Credit/Loan and Business Development Officers of Banks, MFBs and Insurance companies.

Duration: 2 days; Date: April 24-25 Fee: N58,000 per participant.

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Learning Outcomes

• Attain higher proficiency level on the job; and
• Achieve superior, error-free results.

Modules

• Introduction to the Excel User Interface
• Referencing: pointing to the right cells.
• Lookup functions : Getting Excel to find what you want
• Data Validation
• Text Functions
• Logical Functions and Conditional Formulas
• Financial Formulas
• Useful Database, Mathematical and Statistical Functions
• Techniques for working with Dates
• Filters, AutoFilters and Advanced Filter

Expected Participants

All Managers/Officers who need remarkable improvement in their finance, control or administrative functions in various organizations.

Duration: 2 days; Date: May 11-12 Fee: N58,000 per participant.

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Learning Outcome

• Improve cash-flow for the organization.

Modules

• Our Credit Sales Policy: How Effective?
• Effective Collections (Recovery) Begins with the Sale
• The Fine Art of Diligent Follow-up and the Psychology of Money
• Credit Collections (Recovery) Management
• Soft Debt Collection(SDC) Techniques
• Credit Collections and Litigation Strategies

Expected Participants

All Officers and Managers involved in Credit Sales and Collections functions

Duration: 2 days; Date: May 25-26 Fee: N58,000 per participant.

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Learning Outcome

• Achieve superior results for the organization

Modules

• Basic Roles of an Effective Supervisor
• Leading Others for Results
• Problems-Solving and Decision-Making Skills: Essential Issues
• Effective Delegation, Co-ordination, Control and Tips on Time Management
• Effective Communication, Listening and Managing Feedback Skills.
• Work Planning and Organisation
• Job Ownership and Entrepreneurship
• Building Productive Workplace Teams

Expected Participants

Team/Group Leaders and Middle Management staff with supervisory and leadership roles.

Duration: 2 days; Date: June 8-9 Fee: N58,000 per participant.

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Learning Outcomes

• Highlight the key issues in credit management within the Nigerian Financial System;
• Explain the fundamentals of risk assets management;
• Utilize financial statements in credit decision making process;
• Explain the usefulness of the various types of securities for lending purposes;
• Take prudent actions in credit collections.

Modules

• Credit Risk Management: The Big Picture
• Essentials of Credit Risk Management
• Financial Statements: Analysis and Interpretation for Lending
• Introduction to Securities for Lending
• Loan Monitoring and Bad Debts Management

Expected Participants

Management Trainees, Credit Officers

Duration: 5 days; Date: June 19-23 Fee: N98,000 per participant.

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Learning Outcomes

• Attain higher level of commitment to professional support;
• work diligently as job owners; and
• increase productivity level.

Modules

· Your Role and Services in Relation to Organisation’s Vision, Mission, Core Values and Strategic Goals.

• Modern Trends in Facilities/Office Management and Corporate Services
• Excellent Internal Customer Service: Key Issues
• Effective Vendor/Supplier Management: Some Tips
• Job Ownership [Work As If You Own It]
• Essentials of Health, Safety and Environment (HSE) in the Workplace
• Building a Result Oriented Team in the Workplace

Expected Participants

Officers - Managers in both private and public sectors

Duration: 2 days; Date: July 13-14 Fee: N58,000 per participant.

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Learning Outcomes:

• Achieve break-through improvement on writing actionable reports and winning proposals.
• Develop high level of confidence in report and proposal writing.

Modules

• Grammar: Revision Notes on Some Challenging Areas.
• Business Letters: Key issues and Illustrations.
• Effective Memos Writing.
• Electronic Communication: E-mail and Netiquette.
• Understanding and Planning Business Reports and Proposals
• Informational and analytical reports
• The three-step writing process in business reports and proposals
• Writing and Completing Business Reports and Proposals
• Organising reports and proposals
• Organising visual aids
• Composing reports and proposals
• Components of a formal report
• Components of a formal proposal

Expected Participants

All Business Development/Marketing Executives in Various industries whose primary responsibilities centre on achieving responsibilities centre on achieving outstanding results through report/proposal writing and business presentations.

Duration: 3 days; Date: July 24-26 Fee: N75,500 per participant.

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Learning Outcome

• Hands – on managerial skills to become almost indispensable PAs or Office administrative/managers.

Modules

• Understanding the typical responsibilities of office management or administrator.
• Planning, forecasting, establishing objectives, setting targets.
• Organizing: allocating resources, delegating, using time effectively. Creating a stimulating and productive work environment.
• Managing records.
• Successful meeting planning.
• Project management skill.
• Managing difficult people and resolving conflict.
• Problems related to change and overcoming barriers.
• Effective oral reporting and listening skills.
• Action plans to reduce causes and impact of pressures on executives.
• Making yourself indispensable.

Expected Participants

Office Managers, PAs to CEOs/Directors/DG, Branch

Duration: 2 days; Date: Aug 17-18 Fee: N58,000 per participant.

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Learning Outcomes

• Increase in ability to present authoritatively in various situations;
• Acquire tools and techniques to make positive impression on the audience for favourable results.

Modules

• Speak up, Speak Well, Speak Often
• Finding Your “Magic Bullets”
• Using Visual Aids Effectively
• Involving the Audience
• Combating Speech Anxiety
• Making the Most of Non-Traditional Speaking Tools
• Using Presentations to Build Professional Recognition

Expected Participants

All Unit Heads/HODs and Officers and individuals who desire to enhance their careers.

Duration: 2 days; Date: April 12-13, 2018 Fee: N58,000 p/participant.

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Learning Outcomes

• identify and meet clients’ needs consistently;
• focus effort through ongoing sales management;
• build an effective profile within the industry through partnerships with key business influencers.

Modules

• The Sales Challenges and Opportunities in a Tough Economy
• characteristics of tough economy
• creating a recession-proof sales strategy
• the task of improving on sales targets and attitude
• Become a Sales Consultant - Assess Your Knowledge on:
• business
• industry
• company details
• product.
• Key Skills for Successful Sales people.
• Developing questioning and listening skills
• Understand and using body language and non-verbal communication to your advantage
• Following an effective sales structure.
• The Sales Process

1. Prospecting/lead generation
2. Lead qualification
• uncover your clients’ needs and desires
• recognize buying signals
3. Demonstrate value
• turning needs into wants, selling benefits
4. Make the Sale
• proposals/presentations
• managing objections, excuses and rejections
• closing the sales
5. Deliver and support
• follow up for repeat business.
6. Develop Strategies to Win Profitable New Businesses
• sources of new business
• the role of key business influencers
• winning referrals
• how to win business from competitors.
7. How to be a Winner in Sales: Motivational Talk

Expected Participants

• Anyone new to sales role;
• Sales/Business Development Executives who are seeking to exceed sales targets through strong customer/clients relationships.

Duration: 3 days Date: Sept 20-22, 2017 Fee: N75,000 p/participant

NB: In-plant-option is also available.

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Learning Outcomes

• Participants will be able to:
• describe how their organizations will gain a sustainable competitive advantage through the adoption of HR business partnership model;
• explain how to use information technology/HRIS in advancing the strategic roles of HRM in their organizations;
• discuss HR metrics computation and provide interpretations;
• identify how to resolve team conflict and improve team spirit on the job;
• outline the key issues in making excellent presentations as HR professionals; and
• seek for more ways to accelerate their professional career.

Modules

• Essentials of HR Business Partnership {HRBP}
• HR business partnership defined
• HR organization structure and the role of HRBP
• six critical competencies for HRBP
• building HRBP’s competencies
• how to be really successful as HRBP
• HR and managing strategic change

• Human Resource Information System {HRIS}
• Evolution of HR technology
• HRIS and its components
• key HRIS functions and types of HRIS
• how do you choose an HRIS system?
• five core competencies and HR technology
• e-HR and the benefits of Web-enable service applications
• key trends in HR technology

• HR Metrics and Interpretation Guidelines
• HR metrics defined
• why are metrics important and challenges for HR?
• types of data and areas of HR metrics
• benefits to HR in using business metrics
• computing and interpreting your results
• what types of metrics are relevant to top management?
• HRIS vs HR metrics.

• Conflict Management Skills for HR Professionals
• conflict and its two faces defined
• managing team conflict
• team development wheel
• key alignment factors
• the accountability leader
• cultural differences
• moving a team forward

• Sharpening Your Presentation Skills
• Speak up, Speak well, Speak often
• finding your “magic bullets”
• using visual aids effectively
• involving the audience
• combating speech anxiety
• using presentations to build professional recognition.

Expected Participants

• HR Officers-Managers who need to enhance their job performance and improve on their career growth.

Duration: 3 days Date: 0ct 11-13, 2017 Fee: N75,000 p/participant

NB: In-plant-option is also available.

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