Our Programmes

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Our training events are rich, intensely practical and delivered by seasoned and experienced facilitators. We have a rich portfolio of training programmes in soft skills,general management, sales and marketing, credit and risk management,  Microsoft Excel; and Performance Management.

Please check details of available courses below and download nomination forms here.

Below are our programmes for the Year 2016.

 

  1. Effective Selling Skills

Learning Outcome

Exceed sales targets consistently with positive attitude.

Modules

  • The Foundations of Effective Selling
    • How and why people buy
    • The psychology of selling
    • What are you selling?
  • The Sales Process
    • Prospecting for sale opportunities(needs)
    • Qualifying Prospects
    • Sales presentation
    • Overcoming objections
    • Closing sales
  • Sales Metrics(Targets)
  • Managing Sales Relationships
  • Indirect Selling Techniques

Target Audience:  Business Development Officers, Marketing and Sales Executives, and Sales Representatives in: manufacturing, marketing, distribution, wholesale and pharmaceutical organizations.

Duration: 2 days. Date:  May 6 – 7, 2016  Fee: N48, 000 per participant.

  1. Handling Rejections and Objections in the Sales Process

Learning Outcomes

Face the challenges of sales process with higher determination and attitude.

Modules

  • Essentials of the Sales Process
    • Stages in the sales process
  • Getting and Staying Enthusiastic
  • Handling Rejections
  • Handling Sales Objections
  • Closing Sales

Target Audience

Marketing/Business Development Officers and Sales Executives/Representatives who need to improve on handling rejections and objections, especially in manufacturing/marketing/distribution/wholesale organisations.

Duration: 2 days.  Date: May 27 – 28 , 2016  Fee: N 48,000 per participant.

  1. Excellent Customer Service

Learning Outcomes

  • Project positive attitude on the job;
  • Build better relationships with customers for better corporate image;
  • Communicate with customers for enhanced results.

Modules

  • Essentials Issues in Customer Service
  • Types of Service
  • Service Levels
  • Five Expectation Categories
  • Service and Process Outcome
  • Key Excellent Customer Service Issues
  • The basics
  • Effective communication
  • Relationship management
  • Face-to-face contacts
  • Managing e-customers
  • Self-service contacts
  • Handling “Difficult” Customers

Target Audience: Front Desk Officers/Tellers, Customer Service Officers in Service and Manufacturing Industries.

Duration:         2 days;  Date:    May 20 – 21, 2016     Fee: N48,000p/participant.

  1. Practical Selling Skills for Financial Services Providers

Learning Outcomes

  • Exceeding performance targets consistently;
  • Building enduring relationships with the customers.

Modules

  • Marketing vs. Selling: The Big Picture
  • Essentials of the Sales Process
  • Identifying and Qualifying Prospect’s Needs
  • Making Result-Oriented Sales Presentation
  • Handling Rejections, Objections and Closing Techniques
  • Cross-Selling, Tele- marketing and Referrals
  • Enhance Your Career through Your Sales Metrics [Targets].

Target Audience: Marketing, Operations, Credit/Loan and Business Development Officers of Banks, MFBs and Insurance Companies.

Duration: 2 days. Date:   June 3 – 4, 2016 Fee: N48,000 per participant

  1. Excellent Support Services and Job Ownership

Learning Outcomes

  • Attain higher level of commitment to professional support;
  • Work diligently as job owners; and
  • Increase productivity level.

Modules

  • Your Role and Services in Relation to Organisation’s Vision, Mission, Core Values and Strategic Goals.
  • Modern Trends in Facilities/Office Management and Corporate Services
  • Excellent Internal Customer Service: Key Issues
  • Effective Vendor/Supplier Management: Some Tips
  • Job Ownership[Work As If You Own It]
  • Essentials of Health, Safety and Environment(HSE) in the Workplace
  • Building a Result Oriented Team in the Workplace

Target Audience:  HR/Admin/Facilities/Property/Vendor/Technical Support Staff/Offices/Supervisor in Insurance Companies, Banks, Estate Firms, Hotels, Mortgage Banks, Telecom, Oil and Gas Companies.

Duration:  2 days. Date: June 10 – 11, 2016  Fee: N48, 000 per participant

  1. Advanced Excel for Finance, Control and Administrative Functions

Learning Outcomes

  • Attain higher proficiency level on the job;
  • Achieve superior results.

Modules

  • Introduction to the Excel User Interface
  • Referencing: Getting Excel to find what you want
  • Lookup functions
  • Data Validation
  • Text Functions
  • Logical Functions and Conditional Formulas
  • Financial Formulas
  • Useful Database, Mathematical and Statistical Functions
  • Techniques for working with Dates
  • Filters, AutoFilters and Advanced Filter Techniques

Target Audience: All Managers/Officers who need remarkable improvement in their finance, control or administrative functions in various organizations.

Duration: 2  days     Date: June 17 – 18, 2016  Fee: N48,000 per participant

  1. Credit Management & Debt Collections for Manufacturing and Service Industries

Learning Outcome

Improve cash-flow for the organization.

Modules

  • Our Credit Sales Policy: How Effective?
  • Effective Collections (Recovery) Begins with the Sale
  • The Fine Art of Diligent Follow-up and the Psychology of Money
  • Credit Collections (Recovery) Management
  • Soft Debt Collection(SDC) Techniques
  • Credit Collections and Litigation Strategies

Target Audience: All Officers involved in Credit Sales and Collections functions.

Duration: 2 days.   Date: June 24 – 25, 2016    Fee: N48,000 p/participant

  1. Effective Supervisory Skills

Learning Outcome

Achieve superior results for the organization.

Modules

  • Basic Roles of an Effective Supervisor
  • Leading Others for Results
  • Problems-Solving and Decision-Making Skills: Essential Issues
  • Effective Delegation, Co-ordination, Control and Tips on Time Management
  • Effective Communication, Listening and Managing Feedback Skills.
  • Work Planning and Organisation
  • Job Ownership and Entrepreneurship Spirit
  • Building Productive Workplace Teams

Target Audience :Team/Group Leaders and Middle Management staff with supervisory and leadership roles, especially in manufacturing industry.

Duration: 2 days.  Date: July 8 – 9, 2016  Fee: N48,000 per participant

  1. Effective Negotiation Skills

Learning Outcomes

Achieve win-win results always.

Modules

  • Effective Presentation Skills
  • Managing Difficult People during Negotiation
  • Identifying Methods and Techniques of Applying Assertiveness Effectively in Negotiation
  • Characteristics of Successful Negotiator
  • Anticipating How to Deal with Rejection and Impasse during Negotiation Presentation
  • The Essential Skills of a Negotiator
  • Understanding Negotiation Process

Target Audience: All Unit Leaders, HODs, Project/Credit Officers, Sales Reps, etc.

Duration:    2 days. Date: July 15 – 16, 2015  Fee: N48,000 per participant.

  1. Enhancing Employee Engagement

Learning Outcomes

  • Explain the essence of employee engagement in achieving outstanding results consistently;
  • Determine the real factors that inspire employees to give their best;
  • Formulate strategies to enhance employee commitment to excellence; and
  • Plan to act as change agents.

Modules

  • What “Employee Engagement” Really Means
  • Identifying the Key Drivers of Engagement in Your Business [Basic Employee Engagement Survey]
  • The Employee Disengagement Canyon
  • The Keys to Employee Engagement
  • Developing an Employee Engagement Strategy
  • Acting as Agents for Change
  • Sustaining a Focus on Employee Engagement

Target Audience:  All HR , Line Managers and Unit Heads in various organisations.

Duration: 2 days  .Date: July 22 – 23, 2016   Fee: N48,000 per participant

  1. Inspirational Leadership and Change Management

Learning Outcomes

  • Create an inspiring vision;
  • Lead strategic change better
  • Build stronger trust and teamwork; and
  • Manage stakeholders’ interests better.

Modules

  • Creating a Shared Vision
  • Developing a guiding purpose
  • Embracing the importance of culture
  • Inspirational Leadership
  • Reinforcing confidence and trust
  • Developing a dynamic strategy
  • Bridging the gap between goals and results
  • Refining your leadership skills
  • Leading Change
  • Understanding the organizational culture and impact of change
  • Being positive agent of change
  • Gaining buy-in from key stakeholders
  • Communicating strategic change
  • Inspiring Others
  • Building confidence in those you lead
  • Mentoring and coaching others to greatness
  • Increasing productivity through people
  • Dealing with Conflict and Resistance to Change
  • Identifying and resolving conflicts
  • Eliminating barriers for effective communication

Target Audience:   Managers, Unit/Team Leaders in both private and public sectors.

Duration:  2 days.  Date:   August 26 – 27, 2016    Fee: N48,000p/participant.

  1. Key Customers Management Skills

Learning Outcomes

  • Design customer-sensitive strategies to retain key accounts;
  • Build stronger and profitable customer relationships;
  • Achieve more with less stress.

Modules

  • Analysis: Definition, Purpose, Opportunity and Value
  • Essentials of Relationship Management
  • The Value Proposition
  • Customer Classification and Distinction
  • Designing and Implementing Key Customer Management Strategies

Target Audience:  All Sales/Business Development/Marketing Executives and Relationship Managers

Duration: 2 Days;   Date: Sept, 2 – 3, 2016   Fee:  N48,000 p/participant.

  1. Basic Credit Risk Management

Learning Outcomes

  • Highlight the key issues in credit management in Nigeria;
  • Explain the fundamentals of risk assets management;
  • Explain the usefulness of the various types of securities for lending purposes;
  • Take prudent actions in ensuring full repayment.

Modules

  • Credit Risk Management: The Big Picture
  • Essentials of Credit Risk Management/Credit Policy
  • Loan Request Evaluation/Business Assessment
  • Credit Reportwriting/Approval/Documentation/Disbursement Issues
  • Loan Frauds: Prevention and Detection
  • Introduction to Securities for Lending
  • Loan Monitoring and Control Techniques
  • Loan Repayment, Renewal and Recovery

Target Audience :Management Trainees , Credit Officers

Duration: 5 days.   Date:    Sept 19 – 23, 2016    Fee:  N95,500 p/participant.

  1. Business Presentation Skills

Learning Outcomes

  • Increase in ability to present authoritatively in various situations;
  • Acquire tools and techniques to make positive impression on the audience for favourable results.

Modules

  • Speak up, Speak Well, Speak Often
  • Finding Your “Magic Bullets”
  • Using Visual Aids Effectively
  • Involving the Audience
  • Combating Speech Anxiety
  • Making the Most of Non-Traditional Speaking Tools
  • Using Presentations to Build Professional Recognition

Target Audience:  All Unit Heads/HODs and Officers and individuals who desire to enhance their careers.

Duration: 2 days.  Date:  Oct 7 – 8, 2016    Fee:  N48, 000 p/participant.

  1. Effective Business Writing Skills

Learning Outcomes

  • Increase in productivity
  • Reduction in supervisory costs

Modules

  • Grammar: Revision Notes on Some Challenging Areas.
  • Essentials of Effective Business Writing.
  • Business Letters: Key Issues and Illustrations.
  • Effective Memos Writing.
  • Business Proposals: Key Issues and Illustrations.
  • Business Report Writing: Key Issues and Illustrations.
  • Electronic Communication: E-mail and Netiquette.

Target Audience: All Management Trainees/Officers/Executives who write letters, memos, reports, proposals and e-mails on the job in both private and public sectors.

Duration: 3 Days;   Date:   Oct 20 – 22, 2016   Fee: N58,000 p/participant

  1. Modern Office Management and Administration

Learning Outcomes

Hands – on managerial skills to become almost indispensable PAs or Office Administrators

Modules

  • Understanding the typical responsibilities of office management or administrator.
  • Planning, forecasting, establishing objectives, setting targets.
  • Organizing: allocating resources, delegating, using time effectively. Creating a stimulating and productive work environment.
  • Managing records.
  • Successful meeting planning.
  • Project management skills.
  • Managing difficult people and resolving conflicts.
  • Problems related to change and overcoming barriers.
  • Effective oral reporting and listening skills.
  • Action plans to reduce causes and impact of pressures on executives.
  • Making yourself indispensable.

Target Audience:  Office Managers, PAs to CEOs/Directors/DG, or Branch Office Administrators.

Duration: 2 days.    Date:  Nov 4 – 5, 2016        Fee: N48, 000 p/participant.

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